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While the adoption of artificial intelligence (AI) has been relatively slower in the manufacturing sector, the next big thing in the space is likely to be the collaboration between the technology and robotics, Arundhati Bhattacharya, president and CEO at Salesforce-South Asia, said on Tuesday.

“On the actual plant floor, the amount of digitisation that is being used is still a little restricted,” she said at an event here. “But that will change. The next wave that is going to come – we now have autonomous digital agents and we will soon see this also get married to robotics,” she added.

Bhattacharya said that this would also bring changes to the manpower working on the floor of the factories.

In the current scenario, however, the adoption of AI can be done in the sales and distribution segments of the manufacturing businesses.

“At this point, your sales, your distribution, your supply chains, all of these can be put through digital transformation,” she said.

She added that this would not only help the companies make better predictions but also reward the people who are actually performing well.

The company’s Indian arm it the $1-billion revenue milestone for the first time in FY24. There are over 2 million Salesforce developers in India, making it the second-largest community on the platform outside of the US.

It has about 13,000 employees in India and works with some of the biggest brands in the country like Royal Enfield. Kotak Mahindra Bank and Godrej and Boyce.

The company is building a new Salesforce Tower in Bagmane Tech Park in Mahadevpura, Bengaluru, which will accommodate 3,800 employees and be operational by mid-2026. The tower will have a Salesforce Innovation Centre and spaces for in-person AI training.

The SaaS company has similar towers in nine other cities — San Francisco, New York, Chicago, London, Dublin, Sydney, Tokyo, Atlanta and Indianapolis.

Bhattacharya said that here, the company has come up with different products or solutions for different sectors.

“We initially came up with sales cloud, service could, etc, but soon realised that every type of manufacturing has different challenges,” she said.

“We have now gone industry-wise. There are 14-15 industry solutions which are separate verticals that include the entire gamut of products but which address you by your industry’s issues,” she added.

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